Explain clearly the issues you are concerned about one by one.
Understand our services, fees, private visit records and after-sales support before deciding whether to book with us.
Total 5 categories · 28 complete answers
Services and temples
Can I entrust someone from overseas?
Yes. Explore the temple, service scope and clear prices, then sign in and submit a request. Contact our official support team to confirm arrangements and payment. Submission does not reserve a place, confirm a booking or establish payment. The website does not collect payments directly.
What specific services do you provide?
The base price is listed for each temple. It covers admission, incense, paying respects and conveying your wishes. Private photos and videos document the specific temple, selected offerings and this visit. Optional offerings are: a portion of 6–8 apples, USD19; 6 bottles of mineral water, USD10; fresh flowers, USD45; or a traditional large candle, usually burning for 2–3 hours, USD99. Choose none or one portion of each; nothing is added by default. Offerings are used at the temple and are not shipped to you. Each request is a one-time service, not a subscription, with no automatic renewal. Private visit records document an in-person service and are not digital products sold separately. After submitting, contact our official support team to confirm the date, scope and payment arrangements. The website does not collect payments directly. Submission does not confirm a booking or establish payment.
How do I know if you support the temple I want to visit?
Find out the specific location by name or region in the temple list, select it and submit the request. The official customer service will check the date and practical arrangements with you; Lingshun Temple is currently suspending accepting orders. Submission does not mean that the spot has been reserved, payment has been made or the reservation has been successful.
How to choose a temple under Mount Wutai or Mount Jiuhua
Mount Wutai and Mount Jiuhua each contain multiple temples. Name the particular temple or describe the place to our support team; a mountain or region alone does not identify the visit location.
Which figures are venerated, and what intentions might visitors express?
Temple pages introduce principal figures, traditions and common wishes. Choose according to your beliefs and intentions; our support team can explain service differences. Cultural information does not guarantee that a wish will come true.
Are you an official temple?
We provide independent agency services. The cultural introduction of a specific temple does not represent the temple's official authorization or payment; when it comes to officially authorized cooperation, verifiable instructions should prevail.
Can you convey wishes or give thanks on behalf of my family?
You can include family members in one request. We suggest no more than three people so each intention can be conveyed with care; this is guidance, not a strict limit. The base fee is not charged again for each name. Discuss larger groups or special arrangements with our support team, and use only necessary names and brief details.
Arrangements and visits
How to fill in wishes
Just write down what you want to express and any necessary remarks in your own words. The system will prompt the required content and word limit, and does not require the submission of irrelevant identity information; if you have special requirements, you can communicate with the dedicated customer service.
In which time zone is the appointment date calculated?
You can select the desired date within the next 15 days starting from tomorrow, Beijing time. Service arrangements will be confirmed only after customer service verification; no seat will be occupied upon submission. If the full 48-hour reservation conflicts with the performance schedule, the date will be adjusted with you first and the reservation will not be shortened.
Will it be executed on the same day after payment?
Doesn’t mean. The expected date, pending payment reservation, verified payment and service schedule are recorded separately. The actual arrival date is subject to confirmation by both parties and my own page; payment cannot be regarded as certain to be executed on the same day or the next day.
Can I modify the wish, date or offering?
Before making changes, please send the commission number to contact official customer service to check possible adjustments to the temple, wishes, dates or offerings. The original details that have been submitted will be retained, and no replacement or additional fees will be made without consent; the change will not be considered successful until the new arrangement is confirmed.
What to do if the temple is closed, weather or unable to perform
The team will inform you of the situation and confirm the rescheduling or refund with you. We will not switch to other temples to complete the commission without your consent; the processing progress will continue to be retained in the order.
How does the staff complete the service?
The visit must follow the agreed temple, date and service list, and comply with site rules. Private records should identify the location and date. Cultural photographs and brand illustrations are not records of an actual service visit.
Price and Payment
What does the fee include?
The base price is listed for each temple and covers admission, incense, paying respects and conveying wishes. Private photos and videos document the temple, selected offerings and this visit. Optional offerings: 6–8 apples, USD19; 6 bottles of mineral water, USD10; fresh flowers, USD45; a traditional large candle, usually burning for 2–3 hours, USD99. Choose none or one portion of each; nothing is added by default. Offerings are used at the temple and are not shipped to customers. Confirm availability, admission and service scope before the visit, and taxes and the final payment amount before paying. No price is increased without your agreement.
How much does each offering cost? Will there be repeated charges?
Optional offerings: 6–8 apples, USD19; 6 bottles of mineral water, USD10; fresh flowers, USD45; a traditional large candle, usually burning for 2–3 hours, USD99. Choose none or one portion of each, with no default additions. Product names do not promise effects or imply official certification.
What payment methods and currencies are supported?
Website fees are listed in U.S. dollars USD. Submit the entrustment first, add the official WeChat or WhatsApp, and then check the actual payment method, amount and USD or CNY currency. The website does not automatically exchange currency, and does not initiate WeChat, Alipay or bank collections; registration must be done after verification of actual arrival.
What should I do if the payment has been made but the status has not been confirmed yet?
Check your entrustment first and contact the official customer service to verify the actual payment and do not make repeated payments. When the retention deadline has passed or the arrangement has yet to be confirmed, the verified receipt facts will be retained and the date will be rechecked; receipt of payment does not automatically equal successful scheduling.
Support and private visit records
Why do I need to add customer service after submitting the order?
After submission, please add the official WeChat or WhatsApp, send the commission number, and check the specific temple, service date and payment method. Clicking or copying the entry does not mean that you have been contacted, and submission does not mean that the appointment or payment was successful. Subsequent visit records and refunds can also be viewed from the personal page. If you are unable to log in, you can submit a request through support@baifo.xyz.
I don’t have WeChat. Can I use WhatsApp?
Contact us through WhatsApp at +65 8531 5198 or email support@baifo.xyz. Include your request number if you already have one so our support team can check the record.
When will customer service reply?
Our support hours are 09:00–24:00 Beijing time every day. During those hours, we usually reply within one hour. Outside those hours, leave a message and we reply from 09:00 the next day. Contact WeChat William97659, WhatsApp +65 8531 5198 or email.
Where to see photos and videos
Photos and videos will be delivered 1-2 working days after the service is completed. They can be viewed and saved in my order. Exceptions will be coordinated by dedicated customer service. Photography must comply with temple regulations and does not guarantee that filming is allowed in all temples. There is currently no authorized public authentic visit record sample, and cultural images do not represent performance records.
Can every temple take videos?
Subject to the shooting conditions of the specific location and available reservation packages. If there are shooting restrictions, they will be explained in advance; videos that cannot be provided will not be sold as purchasable services.
Refunds and Privacy
How to apply for a seven-day no-reason refund
For ordinary cancellation, you can apply for a full refund within 168 consecutive hours after the actual payment is confirmed and the commission is successful. You can still apply for it at the deadline, including the commission that has been executed, without deducting the cost of labor or supplies. If submitted through personal entrustment or customer service, the first application will be retained at all times; old orders that have been accepted will continue to be subject to the original agreement.
The service has been completed but I am not satisfied. What should I do?
If dissatisfied with any part of the service, you can request an unconditional full refund within 168 continuous hours (7 × 24 hours) after actual service completion, with no deduction of incurred costs. This window is independent of the ordinary cancellation window. Deadlines are shown in Beijing time and checked against the original request time. You can also apply without signing in through support@baifo.xyz. Previously accepted orders retain their original protections.
How long does it take for the refund to arrive?
Application, Processing and Completed are displayed separately. The team will process and initiate a full refund via the original route within 24 hours after the original application, and the actual arrival of the channel or bank will be charged separately; the website only records the results of manual verification and does not automatically issue refund instructions. If the verification has not been completed, the original application will be kept for verification and will not be initiated again.
Will my wishes, visit records or contact details be public?
Private by default. For orders that are subject to the new retention rules, wishes and private images will be cleared one calendar month from the date of delivery of the visit record. The order will show that it has expired in Beijing time; it has not been completed or the refund processing is on hold. I can apply for self-service deletion at the data portal, and at least transaction records will be retained. Public cases require separate authorization.
Can you guarantee that my wish will come true?
We conscientiously complete the agreed entrusted services and are responsible for the quality of the services. Praying expresses beliefs and personal feelings, and cannot promise real results such as emotions, career, health, etc.
Why does creating an order require a Google login?
Google basic sign-in links your requests, prices, private visit records and aftercare to your account. Browsing and consultations do not require sign-in. Signing in, opening a contact link or submitting a request does not confirm a booking or establish payment.
Haven't found what you want to know?
You can continue to communicate with us about specific temples, personalized instructions or existing orders.
Contact our team